Return and Refund Policy

1. Returns

We accept returns for products that are defective, damaged, or not as described. Returns must be requested within 5 days from the date of delivery. To initiate a return, please contact our customer support at prakaxe@gmail.com with your order details and reason for return.

Conditions for Return:

• The product must be unused, in its original packaging, and with all accessories included.
• Proof of purchase or order confirmation is required.
• Products damaged due to misuse or mishandling will not be eligible for a return.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Method:

• Approved refunds will be processed to your original method of payment within 7–10 business days.
• Shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect product.

3. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item for a refund and place a new order for the desired product.

4. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact prakaxe@gmail.com immediately with a photo of the product and packaging. We will ensure that a replacement is arranged or a refund is issued as quickly as possible.

5. Non-Returnable Items

• Products that have been used, modified, or damaged after delivery.
• Items without original packaging or accessories.

6. Contact

For any questions regarding returns or refunds, please reach out to our customer support at:Email: prakaxe@gmail.com